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Issue #94: The 5 Stages of Digital Customer Success Maturity
Feb 16, 2022 4:24:23 PMMarley Wagner came on the Nuffsaid podcast this week to share her company’s sophisticated Digital Customer Success matur...
Issue #93: The Future of Digital CS? Take a Look at Brian LaFaille's Program
Feb 9, 2022 4:13:08 PMBack in 2019, when Google acquired Looker for the small sum of $2.6B, Brian LaFaille’s team quickly went from selling to...
Issue #92: Why Customer-Led Growth Exists
Feb 2, 2022 4:00:18 PMThis week we announced the release of the second issue of the 2.0 magazine, titled Customer-Led Growth. It’s an explorat...
Issue #91: How 4 Leaders Influence the ICP (A Sneak Peek of Our New Magazine)
Jan 26, 2022 4:24:25 PMSome news: We have the next issue of the 2.0 magazine, print copies, in hand. We haven’t officially launched it yet (che...
Issue #90: Coaching CSMs to Know Their Worth
Jan 19, 2022 4:29:53 PMRecently we heard of a situation you might be familiar with: CSMs, possibly because of the way they’re thought of within...
Issue #89: SKOs Are Going Virtual (Again). How 4 CS Leaders Are Reformatting Their Sessions
Jan 12, 2022 4:13:24 PMFEATURING: Jason Baldree (CCO at Alida), Nicole Alrubaiy (VP of Customer Success at Ping Identity), Emily Garza (VP of C...
Issue #88: Customer Success Is Not a Department—It’s a Business Model Innovation
Jan 5, 2022 4:56:51 PMThe following is an excerpt from Bill Cushard’s article “The Business Model Innovation of Customer Success”. We are thin...
Issue #87: Use This Rubric to Become the Customer Success Executive Your Company Needs
Dec 22, 2021 1:48:59 PMIn a Customer-Led Growth company, CCOs are put in a unique position. Because the entire company obsesses over the value ...
Issue #86: Celebrating Our Teams’ Accomplishments in 2021
Dec 16, 2021 8:52:39 AMIt’s the end of the year—a time when, among the festivities, we are given a chance to reflect on the challenges and cele...
Issue #85: 3 Ways GitLab’s CS Ops Team Drives Retention
Dec 8, 2021 4:10:18 PMThere are a handful of leaders pushing forward the way we think about CS Ops: Jeff Beaumont, Gitlab’s Director of CS Ops...