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Product Market Fit Is the Future for Customer Leaders
Product Market Fit Is the Future for Customer Leaders
Jan 5, 2023 12:32:14 PM

Who rolls their eyes every time they read a social post that shouts “Customer Success is everyone’s responsibility!”? Su...

Pricing? Yep, the CS Leader Has To Drive This Too
Pricing? Yep, the CS Leader Has To Drive This Too
May 16, 2022 8:52:10 AM

FEATURING KYLE POYAR, OPERATING PARTNER AT OPENVIEW This article was originally featured in 2.0—the first magazine for C...

The Latest 2.0 Magazine is Out: Customer-Led Growth
The Latest 2.0 Magazine is Out: Customer-Led Growth
Feb 1, 2022 12:00:00 AM

Today we released the second issue of Nuffsaid’s 2.0 magazine: Customer-Led Growth. Like our previous issue, each chapte...

A Rubric for Becoming the Customer Success Executive Your Company Needs
A Rubric for Becoming the Customer Success Executive Your Company Needs
Dec 15, 2021 7:38:47 AM

In a Customer-Led Growth company, CCOs are put in a unique position. Because the entire company obsesses over the value ...

Partnering With Product to Best Represent Your Customers
Partnering With Product to Best Represent Your Customers
Oct 20, 2021 8:58:27 AM

The following is an excerpt from How to Actually Influence the Product Roadmap, a new handbook that gives a blueprint fo...

Why CS Has the Best Opportunity to Hire, Retain, and Promote More Black Leaders
Why CS Has the Best Opportunity to Hire, Retain, and Promote More Black Leaders
Sep 29, 2021 7:47:17 AM

Unlike Product or Engineering teams which require deep technical expertise, Customer Success can access broadly availabl...

The Fast & Furious Career Path of Kellie Capote
The Fast & Furious Career Path of Kellie Capote
Sep 14, 2021 8:27:33 AM

Featuring Kellie Capote, Chief Customer Officer at Gainsight This article is part of our 2.0 Leadership Series, where we...

4 Ways CCOs Get "Stuck”
4 Ways CCOs Get "Stuck”
Aug 31, 2021 8:09:52 AM

Featuring Rachel Orston, Chief Customer Officer at SmartRecruiters This article is part of our 2.0 Leadership Series, wh...

CS Ops is the 2.0 Leader’s Secret Weapon
CS Ops is the 2.0 Leader’s Secret Weapon
Aug 10, 2021 7:13:35 AM

Strategic CS Ops teams are the backbone of a proactive Customer Success function. The average CS Ops team is focused on ...

Say Goodbye to the Tactical CCO — Here’s What Strategic CCOs Focus On
Say Goodbye to the Tactical CCO — Here’s What Strategic CCOs Focus On
Jun 29, 2021 8:54:45 AM

This article is part of our 2.0 Leadership Series, where we provide practical insight into what strategic Chief Customer...

Introducing the First Magazine for Customer Success: 2.0
Introducing the First Magazine for Customer Success: 2.0
May 10, 2021 12:06:00 PM

The inaugural issue of our new Customer Success magazine, 2.0, is out today. Now that Wall Street understands the impact...

Meetings Are Thieves. Here’s How We Prevent Our Time From Being Stolen
Meetings Are Thieves. Here’s How We Prevent Our Time From Being Stolen
Mar 23, 2021 5:00:00 AM

We’ve all experienced bad meeting cultures where meetings become political tools, waste everyone’s time with information...

Is Your Low-Touch Model Really Just Customer Support *Plus*?
Is Your Low-Touch Model Really Just Customer Support *Plus*?
Feb 22, 2021 7:12:57 AM

When there are too many customers per CSM, the smallest customers suffer from a lack of attention. The solution for many...

Customer Success Leaders: It's Time to Level Up Your Finance Game
Customer Success Leaders: It's Time to Level Up Your Finance Game
Jan 18, 2021 12:41:10 PM

Last week we held a live Q&A with four Finance leaders on how senior-level Customer Success executives should approa...

How to Fix Sales & Success Friction (Hint: It’s Not Having CS Report to Sales)
How to Fix Sales & Success Friction (Hint: It’s Not Having CS Report to Sales)
Nov 18, 2020 10:13:14 AM

This article is part of our Perspectives in Customer Success series where top Success leaders share how they’re building...

Speak the Language of the CFO When Setting 2021 Budget
Speak the Language of the CFO When Setting 2021 Budget
Oct 20, 2020 8:38:57 AM

It’s that time of year again; has your CFO asked about your plan to “be more efficient” next year yet? Customer Success ...

Use This 5-Question Rubric to Help Your Success Team Level Up
Use This 5-Question Rubric to Help Your Success Team Level Up
Oct 5, 2020 9:09:17 AM

This article is part of our Perspectives in Customer Success series where top Success leaders share how they’re building...

Why Customer Marketing Must Live Within Customer Success
Why Customer Marketing Must Live Within Customer Success
Sep 29, 2020 1:00:00 AM

This article is part of our Perspectives in Customer Success series where top Success leaders share how they’re building...

Face It, Your Champion Strategy Is Weak. Use This Scorecard to Get it Right
Face It, Your Champion Strategy Is Weak. Use This Scorecard to Get it Right
Sep 1, 2020 12:00:11 PM

Remember the “good old days” when software came on a disk, and waiting for dial-up was exciting? Ah, simpler times. Back...

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