How does this help with field crew adoption specifically?

TheySaid watches real field users attempt core tasks in your app, capturing where navigation is unclear, where workflows take too long, and where crews abandon the tool and revert to manual processes. You get session recordings, AI-identified friction points, and specific recommendations for each adoption barrier, without having to visit a job site yourself.

How is construction usability testing different from collecting feedback through support tickets?

Support tickets tell you something broke after it already affected your users. TheySaid shows you exactly what's confusing or broken before it generates a complaint, while you can still fix it at low cost. You get session recordings, voice commentary, and AI analysis rather than a one-line description of a problem with no context about how it happened.

Build Software Your Crews Use and Relationships Your Clients Trust

Q: How quickly can we get results from a user test?

Most construction software teams see initial findings within 24 to 48 hours. AI analyzes sessions as they come in, surfacing recurring issues and themes in real time so you can act on results before your next release rather than waiting for all sessions to complete.

Your field crews, project managers, and clients know exactly where your software breaks down and how they really feel about working with you. TheySaid's AI watches them navigate your tools and listens to them talk through their experience, showing you precisely where confusion slows down projects and where relationships need attention.

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Why Construction Companies Choose AI User Testing and AI Interviews

Win More Bids by Showing Clients a Platform They Can Actually Navigate

Clients evaluating construction management platforms make decisions based on how intuitive the experience feels during the sales process. AI User Testing captures the exact moments where your demo flow, client portal, or proposal tool creates hesitation, so you fix the experience that closes contracts before it costs you one.

Understand Why You Win and Lose Bids Straight From the Client

Win/loss patterns rarely get explained in a follow-up email. AI Interviews give project owners and clients a conversational space to explain what tipped a decision in your favor or sent it elsewhere, surfacing the specific factors a feedback form would never capture.

Reduce Churn by Fixing What Frustrates Your Clients and Crews

Clients who struggle to track project progress in your portal and field crews who can't figure out your mobile app don't always raise the issue. They find a workaround or switch platforms at renewal. AI User Testing surfaces the friction before it becomes a decision to leave.

Strengthen Subcontractor and Vendor Relationships With Real Conversations

Subcontractor and vendor relationships run on trust built over many projects, but most companies only hear about friction when it boils over. AI Interviews give subcontractors a low-pressure way to talk through what's working and what isn't, surfacing relationship issues while they're still easy to repair.

Keep Your Product Team Aligned on What Actually Matters in the Field

Construction software decisions made in an office don't always hold up on a job site. TheySaid gives your product, design, and engineering teams direct access to real feedback from the people using your tools in the field, so priorities stay grounded in how construction actually works.

How Construction Teams Use AI User Testing and AI Interviews

Field App Usability Testing

Watch field crews complete core tasks in your mobile app under real conditions. AI captures where navigation breaks down, which workflows require too many taps, and what's missing that forces crews to pick up the phone instead of using the tool you built for them.

Client Portal Testing

Understand whether project owners, subcontractors, and stakeholders can find what they need in your client portal. Construction experience testing reveals whether progress updates are clear and where confusion creates unnecessary back-and-forth with your project management team.

Post-Project Client Satisfaction Interviews

Run AI-moderated interviews with clients after project completion to understand what went well, what created friction, and whether the experience matched expectations set during the bid. These conversations surface the relationship-level insight that determines whether a client calls you for the next project.

Subcontractor and Vendor Relationship Interviews

Talk to the subcontractors and vendors you work with regularly about communication, payment timelines, and how clear your project requirements are. AI Interviews give them a comfortable space to be honest about what would make future projects run more smoothly.

Bid Win/Loss Interviews

Interview prospective clients after a bid decision, whether you won or lost, to understand what factored most into their choice. AI asks follow-up questions that uncover the specific moments in your proposal, pricing, or sales process that made the difference.

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See what customers say about our AI user testing platform

"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."

Alex Farmer

Chief Revenue Officer @ Nezasa

"TheySaid's AI Surveys helped us step up our insight gathering game. It's smarter and more engaging for customers."

Maggie C.

VP, Product Design @ ClickUp

"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"

Brook P.

VP, Marketing @ DX

"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."

Srikrishnan Ganesan

Co-Founder & CEO @ Rocketlane

"Really easy to use and I think this might be one of the best ways to engage with your customers! Platform will really boost your customer engagement."

Danny L.

Co-Founder

FAQs

Should we use AI User Testing or AI Interviews for construction feedback?

It depends on what you're trying to learn. Use AI User Testing when you want to watch someone navigate a digital tool, like a field app, client portal, or bidding platform, to find usability problems. Use AI Interviews when you want to understand opinions, relationships, and experiences that don't involve a screen, like why a client chose you over a competitor, how a subcontractor relationship is going, or what crews think about a new safety process. Many construction companies use both together for a complete picture.

Can we test with our actual users or only research panels?

Both. Share test links directly with your field crews, project managers, and clients through email, in-app messages, or direct links. Or recruit from TheySaid's panel with demographic filtering if you need specific profiles like construction project managers, site supervisors, or facilities managers you don't have direct access to.

Does construction app testing work for mobile field tools?

Yes. TheySaid records sessions on mobile web browsers, capturing how field crews navigate your app in real conditions. You can run separate tests for desktop and mobile to compare where the experience differs across devices and user roles.

How do AI Interviews work for client and subcontractor relationship feedback?

AI conducts a conversational interview with the participant, asking your core questions and probing deeper based on what they say. Clients and subcontractors respond by voice or text on their own time, without needing to schedule a call. AI surfaces themes across all interviews, so patterns in client satisfaction or subcontractor friction become visible without you reviewing every conversation manually.

How quickly can we get results from a test or interview project?

Most construction companies see initial findings within 24 to 48 hours. AI analyzes sessions as they come in, surfacing recurring issues and themes in real time so you can act on results rather than waiting for all sessions to complete.

Can we test construction software that requires a login?

Yes. Share test links with participants who already have access to your platform, or provide credentials as part of the test setup for participants recruited from your own user base. TheySaid works with any browser-accessible tool including web apps, client portals, and estimating platforms.

How is this different from collecting feedback through support tickets or post-project surveys?

Support tickets and short surveys tell you something went wrong, but rarely why. TheySaid shows you exactly what's confusing or broken in your software, or hear directly from clients and subcontractors why a relationship is strong or strained, while there's still time to act on it.

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