Fix Your Shopping Experience Before Customers Abandon Their Carts

Your customers know exactly where your checkout breaks down and why they can't find products. TheySaid's AI watches shoppers navigate your e-commerce site in real-time, recording screens and asking follow-ups to show you precisely where friction costs you sales.

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Why Retail Companies Choose AI User Testing

Convert More Browsers Into Buyers

Cart abandonment metrics tell you the problem exists but not why it happens. TheySaid captures the exact moment shoppers hesitate, which shipping costs surprise them, and what missing information prevents them from completing purchases, so you can fix the friction that costs you revenue.

Keep Customers Coming Back With Experiences Worth Returning For

Shoppers who struggle to find products, navigate checkout, or manage returns rarely give you a second chance. TheySaid reveals the friction points that erode trust after the first visit, so you can build the kind of seamless experience that turns one-time buyers into loyal customers.

Retain Top Retail and E-Commerce Talent by Reducing Guesswork

Your merchandising, UX, and product teams do their best work when decisions are grounded in real customer behavior rather than internal debate. TheySaid gives everyone clear, evidence-based direction so teams stay focused on improvements that actually move the needle.

Build a Better Shopping Experience Before It Goes Live

New checkout flows, product pages, and navigation updates that skip real-user validation create expensive post-launch fixes during your highest-traffic periods. TheySaid lets you test and iterate on your shopping experience in days, not weeks, so issues get caught before they affect sales.

Validate Seasonal Campaigns Before Your Busiest Revenue Windows

Holiday shopping periods are too short to test, learn, and fix in real time. TheySaid lets you validate promotional landing pages, gift finder tools, and seasonal checkout flows with real shoppers before peak season starts, so you go in knowing your experience is ready.

Watch Real Shoppers Navigate Your Store

Every abandoned cart has a reason. TheySaid AI User Testing captures the exact moment shoppers got confused, frustrated, or lost trust before clicking away.

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How Retail Teams Use AI User Testing

Checkout Flow Optimization

Watch shoppers complete your checkout process from cart to confirmation. AI identifies which form fields confuse customers, where shipping costs surprise them, and what payment options they expect but don't see.

Product Page Testing

See how customers evaluate products before adding to cart. AI reveals whether your images show enough detail, if size guides make sense, and what questions remain unanswered that prevent purchases.

Search and Filter Validation

Understand whether customers can find what they're looking for. AI watches shoppers use search, apply filters, and browse categories to show you if your taxonomy matches how people actually shop.

Mobile Web Experience Testing

Test your mobile site with real users on their phones. AI records mobile browsing sessions showing whether checkout works on small screens, if product images load properly, and whether navigation makes sense when shoppers use their thumbs.

Returns and Customer Service Flow Testing

See where customers struggle with returns, exchanges, and support requests. AI captures confusion about return policies, difficulties printing labels, or frustration finding help when orders have problems.

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Why Us?

What Makes TheySaid Different

Software moves fast. User expectations change faster. Traditional surveys take weeks to design, deploy, and analyze—by then your users have already churned or your competitors have shipped. Our tech survey platform gives you user insights at development speed, not research speed.

Most feedback tools treat software like any other product, missing the iterative nature of development cycles, rapid release schedules, and technical user bases. TheySaid speaks developer language and delivers insights that fit agile workflows, sprint planning, and continuous deployment practices.

User feedback drives product direction, feature prioritization, and market positioning decisions that make or break software success. Our AI uncovers the technical preferences, workflow requirements, and competitive factors that determine whether users adopt, abandon, or advocate for your software.

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See what customers say about our AI user testing platform

"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."

Alex Farmer

Chief Revenue Officer @ Nezasa

"TheySaid's AI Surveys helped us step up our insight gathering game. It's smarter and more engaging for customers."

Maggie C.

VP, Product Design @ ClickUp

"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"

Brook P.

VP, Marketing @ DX

"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."

Srikrishnan Ganesan

Co-Founder & CEO @ Rocketlane

"Really easy to use and I think this might be one of the best ways to engage with your customers! Platform will really boost your customer engagement."

Danny L.

Co-Founder

FAQs

Can we test our e-commerce site with actual customers or only research panels?

Both. Share test links via email to your customer list, embed a widget on your website, use QR codes in physical stores or receipts, add an iframe to your product pages, or recruit from TheySaid's consumer panels with demographic targeting for specific shopper profiles.

How quickly can we see why customers abandon carts?

Most retail teams see patterns within 24 hours. AI analyzes sessions in real-time, so you can identify common abandonment points and friction areas as shoppers complete tests rather than waiting for all responses.

Does AI user testing work for both desktop and mobile shopping?

Yes. AI records sessions on desktop browsers and mobile web browsers, so you can see how shoppers experience your site across devices. Many retailers test the same checkout flow on both desktop and mobile to compare friction points.

Can we test seasonal campaigns before they go live?

Absolutely. Upload staging URLs or prototype links to test holiday landing pages, promotional flows, or gift finder tools with real shoppers before launching to your full customer base.

How does this help with product discovery and search optimization?

AI watches shoppers search for specific products, use filters, and browse categories. You see exactly which search terms don't return expected results, which filters confuse people, and where navigation breaks down.

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