Ship Software Users Love with AI User Testing

Your users know exactly where your product breaks down. TheySaid's AI watches them navigate your software in real-time, recording screens and asking intelligent follow-ups to show you precisely where confusion happens and why features fail.

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Why Software Companies Choose AI User Testing

Convert More Trial Users Into Paying Customers

Trial abandonment tells you something is wrong but not where the experience broke down. TheySaid captures the exact moment users get confused during onboarding, which features they can't find, and what's missing that would have pushed them to upgrade, so you can fix the friction before it costs you conversions.

Retain More Customers by Fixing What Frustrates Them

Users who can't figure out your product don't file support tickets, they churn. TheySaid reveals the workflows that erode confidence, the features that go undiscovered, and the moments where frustration builds before it becomes a cancellation, so you can improve the experiences that drive long-term retention.

Test With Your Actual Users, Not Professional Testers

Research panels full of experienced testers don't reflect how your real customers behave. TheySaid lets you recruit the developers, product managers, and end users who actually represent your audience, through email, in-app messages, or website embeds, so feedback comes from people who genuinely mirror your user base.

No Clunky Software to Install, No Reason for Users to Drop Off

Asking busy developers or enterprise users to download screen recording software before a session creates drop-off before testing even begins. TheySaid runs entirely in the browser, so participants click a link and start immediately with nothing to install and no technical barrier between you and their honest reactions.

Validate Technical Features With the Developers and Power Users Who Use

Enterprise software has complex workflows that generic research panels can't evaluate fairly. TheySaid lets you test with your actual technical users, capturing how they navigate integrations, API documentation, and advanced features so feedback reflects the reality of how your product gets used.

How Software Teams Use AI User Testing

Prototype Validation Before Development

Test Figma prototypes and wireframes with target users before writing code. AI records how users navigate early concepts, identifies confusing flows, and reveals missing functionality that would have caused support tickets later.

Onboarding Flow Optimization

Watch new users complete your signup and first-run experience. AI captures where they abandon, which features they discover naturally, and what questions they have that your tooltips don't answer.

API and Integration Testing

Watch developers test your API documentation and integration flows. AI captures where instructions are unclear, which error messages confuse technical users, and what missing examples would speed up implementation.

Feature Adoption Analysis

Understand why users ignore new features you just shipped. AI shows you whether users can't find them, don't understand the value, or hit technical barriers that prevent usage.

Competitive Comparison Testing

See how users evaluate your product against alternatives. AI moderates sessions where users complete tasks in both your software and competitor tools, revealing exactly what makes users choose one over the other.

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See what customers say about our AI user testing platform

"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."

Alex Farmer

Chief Revenue Officer @ Nezasa

"TheySaid's AI Surveys helped us step up our insight gathering game. It's smarter and more engaging for customers."

Maggie C.

VP, Product Design @ ClickUp

"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"

Brook P.

VP, Marketing @ DX

"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."

Srikrishnan Ganesan

Co-Founder & CEO @ Rocketlane

"Really easy to use and I think this might be one of the best ways to engage with your customers! Platform will really boost your customer engagement."

Danny L.

Co-Founder

FAQs

How does AI user testing work with Figma prototypes?

Paste your Figma prototype URL into TheySaid and AI guides users through it while recording their screen and voice. Users interact with your prototype normally while AI asks about their experience, capturing where they get confused before any code is written.

Can we test with our actual users or only research panels?

Both. Share user test links directly with your customer base via email, in-app messages, or support tickets. Or recruit from TheySaid's panel with demographic targeting if you need specific user segments you don't have access to.

How quickly can we get results from a user test?

Most software teams see initial insights within 24-48 hours. AI analyzes sessions in real-time, so you can watch recordings and review themes as responses come in rather than waiting for all sessions to complete.

Does TheySaid work for testing technical features like APIs and integrations?

Yes. AI can guide technical users through API documentation, integration setup flows, and developer tools. It asks relevant follow-ups about error messages, code examples, and technical implementation barriers.

How is this different from traditional usability testing?

Traditional usability testing requires scheduling participants, moderating sessions live, and manually analyzing recordings. TheySaid's AI handles moderation automatically, asks intelligent follow-ups when detecting confusion, and surfaces insights across all sessions without manual analysis.

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