User Testing
How to Make Money Testing Websites and Apps in 2026
by
Lihong
|
Apr 29, 2026
Ship Software Users Love with AI User Testing
Your users know exactly where your product breaks down. TheySaid's AI watches them navigate your software in real-time, recording screens and asking intelligent follow-ups to show you precisely where confusion happens and why features fail.
Why Software Companies Choose AI User Testing
Convert More Trial Users Into Paying Customers
Trial abandonment tells you something is wrong but not where the experience broke down. TheySaid captures the exact moment users get confused during onboarding, which features they can't find, and what's missing that would have pushed them to upgrade, so you can fix the friction before it costs you conversions.
Retain More Customers by Fixing What Frustrates Them
Users who can't figure out your product don't file support tickets, they churn. TheySaid reveals the workflows that erode confidence, the features that go undiscovered, and the moments where frustration builds before it becomes a cancellation, so you can improve the experiences that drive long-term retention.
Test With Your Actual Users, Not Professional Testers
Research panels full of experienced testers don't reflect how your real customers behave. TheySaid lets you recruit the developers, product managers, and end users who actually represent your audience, through email, in-app messages, or website embeds, so feedback comes from people who genuinely mirror your user base.
No Clunky Software to Install, No Reason for Users to Drop Off
Asking busy developers or enterprise users to download screen recording software before a session creates drop-off before testing even begins. TheySaid runs entirely in the browser, so participants click a link and start immediately with nothing to install and no technical barrier between you and their honest reactions.
Validate Technical Features With the Developers and Power Users Who Use
Enterprise software has complex workflows that generic research panels can't evaluate fairly. TheySaid lets you test with your actual technical users, capturing how they navigate integrations, API documentation, and advanced features so feedback reflects the reality of how your product gets used.
See Exactly Where Your Users Get Stuck
Stop guessing why features don't get adopted. Watch real users interact with your software and hear them explain exactly what confused them in their own words.
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How Software Teams Use AI User Testing
Prototype Validation Before Development
Test Figma prototypes and wireframes with target users before writing code. AI records how users navigate early concepts, identifies confusing flows, and reveals missing functionality that would have caused support tickets later.
Onboarding Flow Optimization
Watch new users complete your signup and first-run experience. AI captures where they abandon, which features they discover naturally, and what questions they have that your tooltips don't answer.
Feature Adoption Analysis
Understand why users ignore new features you just shipped. AI shows you whether users can't find them, don't understand the value, or hit technical barriers that prevent usage.
Competitive Comparison Testing
See how users evaluate your product against alternatives. AI moderates sessions where users complete tasks in both your software and competitor tools, revealing exactly what makes users choose one over the other.
API and Integration Testing
Watch developers test your API documentation and integration flows. AI captures where instructions are unclear, which error messages confuse technical users, and what missing examples would speed up implementation.
Why Us?
What Makes TheySaid Different
Software moves fast. User expectations change faster. Traditional surveys take weeks to design, deploy, and analyze—by then your users have already churned or your competitors have shipped. Our tech survey platform gives you user insights at development speed, not research speed.
Most feedback tools treat software like any other product, missing the iterative nature of development cycles, rapid release schedules, and technical user bases. TheySaid speaks developer language and delivers insights that fit agile workflows, sprint planning, and continuous deployment practices.
User feedback drives product direction, feature prioritization, and market positioning decisions that make or break software success. Our AI uncovers the technical preferences, workflow requirements, and competitive factors that determine whether users adopt, abandon, or advocate for your software.
See what customers say about our AI user testing platform
"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
"TheySaid's AI Surveys helped us step up our insight gathering game. It's smarter and more engaging for customers."
"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
"Really easy to use and I think this might be one of the best ways to engage with your customers! Platform will really boost your customer engagement."
FAQs
How does AI user testing work with Figma prototypes?
Paste your Figma prototype URL into TheySaid and AI guides users through it while recording their screen and voice. Users interact with your prototype normally while AI asks about their experience, capturing where they get confused before any code is written.
Can we test with our actual users or only research panels?
Both. Share user test links directly with your customer base via email, in-app messages, or support tickets. Or recruit from TheySaid's panel with demographic targeting if you need specific user segments you don't have access to.
How quickly can we get results from a user test?
Most software teams see initial insights within 24-48 hours. AI analyzes sessions in real-time, so you can watch recordings and review themes as responses come in rather than waiting for all sessions to complete.
Does TheySaid work for testing technical features like APIs and integrations?
Yes. AI can guide technical users through API documentation, integration setup flows, and developer tools. It asks relevant follow-ups about error messages, code examples, and technical implementation barriers.
How is this different from traditional usability testing?
Traditional usability testing requires scheduling participants, moderating sessions live, and manually analyzing recordings. TheySaid's AI handles moderation automatically, asks intelligent follow-ups when detecting confusion, and surfaces insights across all sessions without manual analysis.
Explore Insights & Ideas
Discover expert insights, company news, and practical tips to help you turn feedback into action.
See more
TheySaid User testing recommends questions, delivers via your existing channels, engages your audience,and summarizes results through AI user testing, surveys, and interviews.
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